Refund Policy

Business Name: West Coast Radiance LLC

At West Coast Radiance LLC, we are committed to providing you with exceptional beauty and skincare services in a professional and supportive environment. Because our services are personalized and time-based, and often involve the use of professional-grade products and specialized training, this Refund Policy is intended to clearly explain our practices regarding refunds, returns, deposits, and rescheduling.

By booking an appointment with us or purchasing a product/service, you acknowledge and agree to the terms outlined below.

1. Service Refunds

Due to the nature of esthetic services—where time, products, and labor are invested and results may vary by individual—all services rendered are final and non-refundable.

We do not offer cash or credit card refunds for completed services. However, your satisfaction is very important to us. If you are unsatisfied with your service:

  • Please contact us within 48 hours of your appointment.

  • We may offer a complimentary touch-up, product sample, or service adjustment at our discretion.

  • Corrective actions must be scheduled within 7 days of the original service.

Note: Results from skincare treatments and lash/brow services can vary based on skin type, client maintenance, and external factors. Therefore, no specific outcome is guaranteed, and dissatisfaction with results is not eligible for a refund.

2. Product Refunds & Exchanges

We offer a selection of retail skincare products recommended for home care. Our policy is as follows:

  • Unopened, unused products in original condition may be returned or exchanged within 7 days of purchase with a valid receipt.

  • Opened or used products are non-refundable, unless there is a documented allergic reaction or product defect.

  • In the case of a reaction, the product must be returned with proof of purchase and clear documentation (photos or professional diagnosis) within 3 days of reaction.

We reserve the right to deny product returns if we believe the item has been used or damaged outside of normal use or is being returned fraudulently.

3. Deposits & Prepaid Appointments

Some services or high-demand time slots may require a non-refundable deposit at the time of booking to hold your appointment.

  • Deposits are applied toward your final service cost.

  • If you cancel or reschedule with at least 24 hours notice, your deposit may be transferred to a future booking.

  • Cancellations or no-shows with less than required notice will result in the forfeiture of your deposit.

We understand that emergencies happen. In rare cases, we may apply a one-time courtesy exception for deposit transfers, but this is entirely at our discretion.

4. Gift Certificates & Packages

  • Gift cards and prepaid packages are non-refundable and hold no cash value.

  • These may be transferred to another client if requested in writing.

  • Lost or stolen gift certificates will not be reissued.

All prepaid services or bundles must be used within 12 months of purchase unless otherwise noted.

5. Late Arrivals & No-Shows

Your appointment time is reserved exclusively for you. We value punctuality and require it to run a smooth schedule.

  • Arriving more than 15 minutes late may result in a shortened service or cancellation, with no refund or credit.

  • No-shows (failure to arrive without prior notice) are subject to a charge of up to 100% of the service price and are not eligible for rescheduling or refund.

Repeated no-shows may result in being blocked from future bookings.

6. Allergic Reactions, Irritations & Sensitivities

While we strive to use high-quality, skin-safe products and gather health information in advance, some clients may experience unexpected reactions.

  • Clients must notify us of known allergies or sensitivities before service.

  • If a reaction occurs, we do not offer refunds but will work with you to find a resolution, such as offering a product change, aftercare guidance, or a different treatment moving forward.

  • In the rare event of a serious reaction, you should seek medical attention immediately.

7. Appointments Booked Through Third Parties

If you booked through a third-party service or marketplace like Square Appointments, their terms may apply to how payments, refunds, or cancellations are handled. Please refer to their policies in addition to ours. We do our best to honor consistency across all platforms.

8. Policy Changes

West Coast Radiance LLC reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

Questions or Concerns

We strive to maintain transparency and client satisfaction. If you have questions about this Refund Policy or need help with a specific concern, please reach out to:

West Coast Radiance LLC
westcoastradiance@gmail.com
1(800)-123-5121
Northgate Shopping Center, 7054 W State St, Ste 134, Boise, ID 83714

Effective Date: September 16th, 2025